FAQ PAGE
Do you ship internationally?
Yes, we ship internationally for a fee based on current shipping rates.
What is the shipping time?
Shipping time is 5-7 business days to the United States and 7-14 days to other countries.
What is the processing time?
Orders are processed within 2-3 business days.
Is shipping free?
Shipping is free within the United States.
Where is this product made?
This product is proudly made in America.
Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number via email.
Do you accept returns?
Yes, we accept returns within 30 days of purchase. Product must be unused and in original condition.
How do I initiate a return?
Contact our customer service team with your order number and reason for return to get started.
Do you offer warranties?
Yes, we offer a 1-year warranty on all e-bikes against manufacturer defects.
Is financing available?
Yes, we offer financing options through our partners. Check out at payment to view your options.
Do you offer assembly service?
No, bikes are shipped 85% assembled with easy-to-follow instructions for final assembly.
What is the battery range?
Our battery typically lasts up to 36 miles on a single charge depending on usage and terrain.
How long does the battery take to charge?
The battery takes approximately 4-6 hours for a full charge.
Is the bike waterproof?
The bike is water-resistant and can handle light rain but is not designed for full water submersion.
Can I ride it on the beach or in snow?
Yes, the tires are designed for all-terrain, including sand and snow conditions.
What is the bike’s weight limit?
The Phantom Drift E-Moto Bike can support up to 300 lbs.
Is there customer support?
Yes, our customer support team is available 7 days a week via email and chat.
Can I upgrade parts?
Yes, you can upgrade most components. Check with us first to ensure compatibility.
How do I maintain the bike?
Regularly clean, check tire pressure, and lubricate moving parts. Refer to your manual for full care tips.
Do you have a physical store?
Currently, we are online-only, but we partner with test ride locations nationwide. Contact us for more info.